Crucial Conversations

Name: Crucial Conversations
Author: Kerry Patterson, Joseph Grenny, Ron McMillan, & Al Switzler

by Kerry Patterson, Joseph Grenny, Ron McMillan, & Al Switzler

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Published:

Categories: [object Object], [object Object], [object Object], [object Object], [object Object], [object Object], [object Object], [object Object], [object Object], closing, communication

Summary

Guides readers through handling high-stakes, emotionally charged conversations, a skill vital for finalizing deals and resolving conflicts.

Communication Conflict Resolution High-Stakes Conversations

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Crucial Conversations

Summary

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Key Takeaways

Cracking the Sales Management Code

Exactly What to Say